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Viral Marketing vs Word of Mouth Marketing: Which is Best?

In the world of digital marketing, businesses are constantly seeking innovative ways to promote their products and services. Two popular strategies that have proven effective over time are viral marketing and word-of-mouth marketing. 


Although they share similarities, they also have distinct characteristics and benefits. This article explores the differences between viral marketing and word-of-mouth marketing, comparing their advantages and how businesses can leverage them. 


We’ll also highlight how MCBrands, a leader in digital marketing services, can help you harness the power of these strategies.



What is Viral Marketing?

Viral marketing is a digital marketing strategy designed to encourage the rapid sharing of content through social media platforms, email, and other online channels. The goal is to create content so compelling that it spreads quickly and widely, much like a virus. This strategy leverages the power of the internet to reach a massive audience in a short period.


Key Characteristics of Viral Marketing:


  • High Shareability: Content is designed to be easily shareable and engaging.


An example of high shareability is the videos created by highly influential content creators. Their fans are most likely to share these content, making the featured services and products to be more sellable.


  • Emotionally Resonant: Often evokes strong emotions such as humor, surprise, or inspiration.


  • Creative and Unique: Stands out from the typical content and grabs attention.


Today’s digital marketing agencies in the Philippines are prominent in doing unique creative videos to promote brands. If you are planning to produce informative images and videos to capture a wider audience, let a digital marketing agency help you.


  • Leverages Social Media: Utilizes platforms like Facebook, Instagram, and Twitter to amplify reach. With the use of hashtags in social media, contents are easier to become viral, reaching more people.



What is Word of Mouth Marketing?

Word-of-mouth marketing (WOMM), on the other hand, relies on organic conversations between people about a brand, product, or service. Unlike viral marketing, which is often driven by strategic content creation, WOMM is based on authentic customer experiences and personal recommendations.


According to a report, word of mouth is the most effective way to build brand loyalty. Amid an ever-evolving landscape, word-of-mouth marketing is among the traditional marketing techniques that is still effective in all ages.

Key Characteristics of Word of Mouth Marketing:


  • Trust-Based: Relies on the trust between individuals sharing recommendations. Word-of-mouth marketing is what most of our mothers do when they have gatherings with their friends.


However, you need to build genuine relationships with this type of consumer before they recommend your offerings to their network.


  • Organic and Spontaneous: Arises naturally from customer satisfaction and loyalty. Word-of-mouth marketing is rooted in personal feedback. This type of marketing is not easily spread, that's why it is spontaneous.


  • Long-Term Impact: Builds over time through consistent positive experiences.

  • Human-Centric: Focuses on building relationships and engaging with customers.


Benefits of Viral Marketing


  1. Rapid Reach and Visibility:

  • Viral marketing can quickly elevate brand awareness by reaching a vast audience in a short period. A successful viral campaign can generate millions of views and shares, significantly increasing brand visibility.

  1. Cost-Effective:

  • While creating high-quality viral content may require an initial investment, the widespread sharing by users can result in significant exposure without the need for extensive advertising spend.

  1. Engagement and Interaction:

  • Viral content often prompts users to engage through likes, shares, comments, and reactions. This interaction can boost a brand’s presence on social media platforms, enhancing its overall digital footprint.



  1. Brand Loyalty and Advocacy:

  • When users share viral content, they implicitly endorse the brand, which can lead to increased brand loyalty and advocacy. This peer-to-peer endorsement is highly valuable in influencing potential customers.


Benefits of Word of Mouth Marketing

  1. High Trust and Credibility:

  • Recommendations from friends, family, or colleagues carry significant weight. Consumers are more likely to trust and act on these recommendations compared to traditional advertising.

  1. Sustainable Growth:

  • WOMM fosters long-term relationships and customer loyalty. Satisfied customers who share their positive experiences can attract new customers, leading to sustainable growth over time.

  1. Cost Efficiency:

  • WOMM relies on organic conversations and recommendations, making it a cost-effective strategy. Businesses can achieve significant results with minimal investment by focusing on customer satisfaction and engagement.

  1. Personal Connection:

  • WOMM creates a personal connection between the brand and its customers. This connection can enhance customer satisfaction and retention, as customers feel valued and heard.




Viral Marketing vs. Word of Mouth Marketing: A Comparative Analysis


Speed of Impact:

  • Viral Marketing: Generates rapid results and immediate visibility. Ideal for short-term campaigns and quick brand awareness boosts.

  • Word of Mouth Marketing: Builds momentum gradually over time. Suitable for long-term brand building and sustained customer loyalty.


Control and Predictability:

  • Viral Marketing: More controlled and predictable as it is driven by strategic content creation. However, the viral nature can be unpredictable in terms of reach and impact.

  • Word of Mouth Marketing: Less controlled as it relies on organic conversations. The impact is more predictable and sustainable over time.


Engagement and Trust:

  • Viral Marketing: High engagement levels due to shareability and social media interactions. Trust level varies depending on the content and source.

  • Word of Mouth Marketing: High trust and credibility as it is based on personal recommendations. Engagement may be lower but more genuine and impactful.


Cost Implications:

  • Viral Marketing: Initial investment in content creation can be high, but the widespread reach can lead to significant cost savings in advertising.

  • Word of Mouth Marketing: Minimal investment required as it leverages organic conversations. Focus on customer satisfaction and relationship building.


How MCBrands Can Help

MCBrands, a leader in digital marketing services, understands the unique advantages of both viral marketing and word of mouth marketing. By offering tailored strategies that combine the best of both worlds, MCBrands helps businesses achieve their marketing goals effectively.


Services Offered by MCBrands:


  • Creative Content Development: Crafting engaging and shareable content for viral marketing campaigns.

  • Customer Engagement Strategies: Implementing techniques to enhance customer satisfaction and encourage positive word of mouth.

  • Social Media Management: Leveraging social media platforms to amplify reach and engagement.



Both viral marketing and word-of-mouth marketing offer unique benefits that can significantly enhance a brand's visibility and credibility. By understanding and leveraging these strategies, businesses can create impactful marketing campaigns that drive growth and customer loyalty. 


With the expertise of MCBrands, businesses in the Philippines can effectively harness the power of digital marketing services to achieve their objectives.


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